Happy Customers!!

We have just finished reviewing all our Customer comments from the comment cards which are completed each week by our guests for 2007.

The results are fantastic with 100% of the guests who completed the forms happy with their stay at Loch Leven Holidays and met or exceeded their expectations. Customers felt our attitude was very friendly & helpful and the welcome on arrival was excellent.

They said the accommodation was very clean, comfortable, spacious and homely. A few people commented on the need for a more powerful shower, sky tv and internet access but on the whole most people were more than satisfied with the facilities and understood that the location ie. private water supply sometimes limited us to what we could provide. Internet access and Sky tv or freeview will be things we will certainly do in the future.

On the whole everyone loved the location and views and agreed we had a 5 star location!

Some other interesting points that arose was the fact that 57% of customers found out about us from the internet that is an increase of 4% from 2006 and only 10% from the Freedom Brochure a decrease of 4% on 2006.

We thank all our customers who completed the comment cards and take on board the positive and negative comments and hopefully we can continue to give them an excellent level of accommodation and service. www.glencoeselfcatering.co.uk

Other information that we have collected over the year shows that there is almost an even split between couples and families staying with us and 30% of our business is from repeat guests (we must be doing something right!).
Approx. 75% of our visitors are from England, with most of our foreign visitors from Germany & The Netherlands.